Emirates Computers reengineers business processes at Gitex 2002

Emirates Computers is pushing local organisations to reengineer their business for the information age. During 2001 the systems integrator promoted a similar message to show visitors, encouraging them to complete core infrastructure projects and begin investing in knowledge management technology.

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By  Mohammed Affan Published  October 6, 2002

Emirates Computers is pushing local organisations to reengineer their business for the information age. During 2001 the systems integrator promoted a similar message to show visitors, encouraging them to complete core infrastructure projects and begin investing in knowledge management technology.

Over the last 12 months Emirates Computers has refined its business strategy based on the experience it has gained through knowledge management projects with likes of ADNOC, Dubai Civil Aviation and UAE Offsets.

“We have [completed] 15 installations with organisations [in the UAE], which we consider pioneers,” says Hani Harik, president, Emirates Computers.

“We think that it is worth taking the [re-build your business] message ahead for another year, probably another two more years, and introduce refinements to it from what we have learnt and what customers have demanded,” he adds.

Emirates Computers is offering companies a best of breed solution that pulls together knowledge management, web tools and fuzzy logic to automate the 80% of the business, which resides between the front and back office applications. EC’s knowledge management application will capture data at its source and then distribute it throughout the business. For example, a company’s sales force armed with wireless devices can be kept in touch with vital business information remotely and in real time.

“In between the back office and the front office there are a lot of activities that go on, but the information is rarely captured and made available for an intelligent purpose in the business,” says Harik.

To maximise the change brought by this level of automation, organisations have to reengineer their business processes. The use of handheld devices, either updated wirelessly or regularly synchronised, puts the business on a more proactive footing.
“The introduction of these concepts means changing the business model. [Companies] are going to shift from a pull to a push model where data is pushed out to the person that needs it, when they need it,” says Harik.

“The system informs the user of important data that they need to know, or it thinks that they need to know. This helps create an intelligent organisation, where the data is captured,” he adds.
Although Emirates Computers has already worked with several pioneering companies, they are faced with the challenge of gearing their vision to the realities of the local market.

Harik agrees that many companies “are up to their ears” in infrastructure projects. However, currently Emirates Computers is building its list of reference sites.

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