Acer brings free computer care to the UAE

Acer is running its Acer Care Camp, which offers free servicing for Acer PCs, to the UAE over the next three days

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By  Mark Sutton Published  September 16, 2002

Acer is bringing its Care Camp concept to the UAE. The Acer Care Camp, which offers free servicing for Acer PCs, regardless of warranty status, has already been a success in several other countries in the region, but for the next three days it is being introduced to the Emirates.

Under the scheme, users can take any Acer PC, regardless of whether it is under warranty or not, to an Acer Authorised Service Provider for servicing. Service providers are offering a range of services, for free, including hardware fault diagnosis, pre-loaded operating system troubleshooting and consultation on virus protection. All spares are provided at concessional prices for the duration of the Care Camp, which runs from the 16th to 18th September.

“The Acer Care Camp initiative comes as a realisation to Acer’s long-term commitment to its loyal users in the Middle East, and is the company’s means of reciprocating benefits to the customers that have supported our technology in the region,” Suhas Bartarm, director of Customer Services Division, Acer ME, explained. “The overall IT sector is now recovering from a slowdown and Acer sees this as an ideal time to reach out to our regional end-user and partner community through this unique programme.”

Acer Authorised Service Providers that are participating in the scheme include SMB Computers, CompuME, KIT, Emirates Computers Cosmos Micro Computer Centre and Jumbo Electronics.

“End-users in this market have come to rely on Acer’s ease-of-use, high performance, and value for money, as evidenced by the market share and tremendous popularity of the Acer brand in UAE,” said Jacob Varghese, country sales manager, Acer Computer Middle East. “With the launch of the Acer Care Camp, both new and existing customers will now reap the benefits of Acer’s hands-on commitment to providing superior service.”

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