Al Muzaini Exchange overhauls IT infrastructure

Kuwait-based money exchange signs US$1.5 million IT infrastructure deal with Al Faris, as it strives to improve customer service.

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By  Greg Wilson Published  July 18, 2002

Al Muzaini Exchange is overhauling its IT infrastructure as it attempts to improve relations and services with its trading partners.

The Kuwait-based money exchange company has signed a US$1.5 million deal with Al Faris Information Technology to install the entire infrastructure.

The deal will include deploying everything from IBM server hardware, Oracle’s E-business suite, ATG Enterprise Portal software and a secure payment mechanism.

When installed the solution will enable Al Muzaini Exchange to interact, transact and collaborate with customers, business partners and payment processors. As part of the project, Al Faris will reengineer the money exchanges’ business processes, enabling staff to be identify, manage, track and service customers.

“The growing importance of e-business in today’s economy requires a solid e-Infrastructure; Al-Faris's Innovative e-Business Solutions platform we have chosen will allow us to standardise on a single platform and further expand the consistent services we provide to our local to regional clients and trading partners,” explains Adel Al Muzaini, board member and deputy general manager of Al Muzaini Exchange.

“Al Faris will enable us to further extend our e-business activities in the future without any restrictions; in doing so, we expect to realize significant cost savings” adds Al-Muzaini.

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