Region's financial sector to focus on e-banking

Banking has become less associated with branch access and more with the round-the-clock availability of one’s financial data and resources through the Web. As a result, the financial sector in the region is giving e-banking serious thought to retain customers.

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By  Vijaya George Published  June 6, 2002

Financial institutions in the region are readying themselves to provide more e-banking services through the deployment of sophisticated IT infrastructures to retain their existing customers. Some of these latest technologies will be showcased at e-Bank 2002, which will be held between September 21 and 24 in Dubai.

“E-banking in the region is growing at an incredible pace, largely because the region’s financial institutions view its development as an opportunity to both increase customer satisfaction and lower operating costs,” stated Nicolas Barakat, operation manager for banking and finance at Computer Network Systems (CNS). CNS has been involved in the supply and support of self-service banking equipment to the region’s financial institutions. “E-Bank 2002 will provide us the opportunity to meet the region’s leaders in banking and finance, and educate them about the tremendous benefits of e-banking,” added Barakat.

As banking becomes less associated with branch access and more with the round-the-clock availability of one’s financial data and resources, financial institutions will be forced to provide e-services or lose customers to more enterprising banks.

The event will also provide a forum for the discussion of topics such as emerging business strategies, updated services, customer experience, and enabling technologies.
“This year, participants have indicated that they are most interested in discussing issues that relate directly to customer satisfaction – and that means improved services and the technologies that enable them,” commented Anca Westley, e-bank 2002 project manager.
Industry experts will also discuss Web self-service and e-CRM to e-loans, online insurance, and fraud prevention at the conference.

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