Vendors' regional web sites criticised

Local companies are unhappy with the standard of vendors’ regional web sites, according to a survey by Gulf Hill & Knowlton. They say that many vendors are not giving them a good a service as offered to clients elsewhere in the world.

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By  Neil Denslow Published  June 3, 2002

Local companies are unhappy with the standard of vendors’ regional web sites, according to a survey by Gulf Hill & Knowlton. They say that many international vendors are not giving them a good a service as offered to clients elsewhere in the world.

Sixty-one IT directors from various industries, spread over the region took part in the survey and they clearly identified the importance of the Internet to them, as 75% described it as their primary source of information. However, many complained that they were unable to find basic information such as regional availability, pricing, specifications and contact details on vendors’ web sites.

“The pages of the region’s newspapers and trade media are full of vendors talking about the impact of the digital revolution and the importance of e-business. At the same time, however, very few of them are acting on their words. The irony is not lost on their customers in the Middle East,” says James Mullan, of GHK’s Technology Group.

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