Alpha Data opens customer service centre in Abu Dhabi

Abu-Dhabi based reseller Alpha Data invests AED 2 million in building a Customer Service Centre and Warehouse facility at Mina Free Port area in Abu Dhabi.

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By  Vijaya George Published  April 8, 2002

Customer service has taken an exciting turn in the Middle East with more companies investing significant chunks of capital into developing repair and technology solutions centres to ensure maximum customer satisfaction. Following after the fashion of Acer’s repair facility in the Jebel Ali Free zone and Compaq’s Technology solutions centre at the Dubai Internet City, is a new project from reseller Alpha Data, which has invested AED 2 million in building a Customer Service Centre and Warehouse facility at Mina Free Port area in Abu Dhabi.

“We have focused our energy into providing a modern, customer friendly environment at our Service Centre to offer better quality and speedier service,” stated Fayez Ibbini, managing director of Alpha Data.

The new facility measures approximately 15000sqm and houses a warehouse, a Customer Service centre, a telecommunications service centre as well as a Radio service and installation centre. Products from major IT vendors such as IBM, Philips, Compaq, Fujitsu, HP, APC (UPS), Leo, Lexmark and so on will be serviced at the Centre.

The Service Centre is well equipped to provide service and support for PCs, servers, workstations, notebooks, printers, storage devices and other peripherals. A team of 15 will be available at the centre to provide accurate diagnostics and repair services. The Telecom service area has a team of eight engineers who provide maintenance and support for customers with exclusive maintenance contracts. The areas covered include support for key systems and PABX systems, installation, programming, commissioning, testing, cosmetic changes, repair and replacement of phones. The Radio Service Centre looks after installation of radio equipments and light bar installation for all of the Abu Dhabi Police Cars. A team of trained technicians carry out antenna installations, Coaxial Cable installations and repair, arabisation of mobile radios.

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