Workshop held to improve Dubai e-government services

More information will become available from each of Dubai’s government departments on www.dubai.ae thanks to a workshop that has given them the technical expertise on how to publish their content on the portal.

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By  Vijaya George Published  March 13, 2002

More information will become available from each of Dubai’s government departments on www.dubai.ae thanks to an instructive workshop that has given them the technical expertise on how to publish their content on the e-government portal. Conducted by Dubai e-government, the four-day training workshop, which began on March 10 will be concluded today.

“Dubai e-Government aims to facilitate the lives of its citizens by providing an entire gamut of online services. Intensive training has to be imparted to each and every government department in order to jump start the system of offering a wide range of governmental services online,” said Salem Al Shair, director of e-services, Dubai e-government. “This will provide an impetus to our vision of integrating a wide range of government services in Dubai through a single electronic gateway that will align and enable all the government departments to unify their services,” he added.

Subhi Yaghmour, systems analyst, Al Awqaf, a participant at the workshop explained that each department had been working closely with Dubai e-government for the last nine months to integrate their content with www.dubai.ae. At the workshop, the 51 participants from different government departments were given a detailed plan outlining the methodology of displaying the content on the portal. They were also trained to use the software that would be utilised to update content on the portal.

Every government department is connected to a single network called the Government Information Network (GIN), which provides network connectivity, inter-departmental connectivity as well as Internet access to and from the department. GIN will allow other government departments to access the e-Government server and utilise the content management software to publish their content. “Such a centralised content management system is indeed vital to ensure that the services are merged on the e-Government portal www.dubai.ae, so as to enhance the level of efficacy,” commented Anas Haddad, content manger, Dubai e-government.

Meanwhile, Dubai e-government has also been working very closely with its citizens to ensure that they use its e-services. At a presentation held at the Bahrain University, Shair announced that Dubai e-government would be opening a 24-hour communication channel through www.dubai.ae that would assist its students studying abroad to update their records and documents, and get assistance from their home country.

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