Emirates Computers, Teletec link for Nokia

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By  Published  December 8, 2006

Emirates Computers has collaborated with Teletec to set-up a Nokia service factory in Lahore, Pakistan.

Emirates Computers has been Nokia’s longest-serving partner in the Middle East and hopes
to use this venture to break into the Pakistan market.

Hani Harik, president and CEO at Emirates Computers, said: “Emirates Computers has been supporting Nokia users in the UAE since 1991 and, thanks to Nokia’s support and extensive training, we have built one of the best technical and customer-oriented teams
in the region.

“Our partnership with Teletec-Pakistan is a natural association as it combines Emirates Computers’ service expertise together with Teletec’s reputed Nokia operation.

I am confident that the new service operation in Pakistan will deliver the highest customer satisfaction level.”

The factory, called ‘Siyana Technologies’, will focus on improving assistance to Nokia customers and servicing warrantees.

Emirates Computers and Teletec were selected as the winning bidder after a rigorous auditing and evaluation process by Nokia to ensure a high level of customer assistance, the two companies said in the statement announcing the deal.

With experience in providing comprehensive Nokia customer services and support in the UAE, Emirates Computers will be responsible for managing the operation in Pakistan in partnership with Teletec.

Teletec has been Nokia’s exclusive distributor in Pakistan since 2004 and was selected to partner the Middle Eastern reseller, based on its knowledge and experience in the region.

“With a population of over 160 million, the potential market for Nokia services presents a very promising scenario,” claimed Faisal Munir, chief executive, Teletec-Pakistan.

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