Ducab enhances efficiency with two e-initiatives

Dubai-based cabling vendor improves customer service and streamlines its supply chain with two Internet-based services.

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By  Greg Wilson Published  February 6, 2002

Ducab is enhancing its supply chain efficiency and improving customer service with the delivery of two e-initiatives. The cabling vendor has opened information in its backend system as part of its E-Next initiative, enabling customers to track orders, view payment status, rebate status, special offers and available products.

Ducab has also internally developed a web application called Select, which enables engineers to rapidly calculate the type of cabling they need depending on the project variables.

“Instant connectivity and access to information can make a significant difference to the efficiency levels in an organisation, resulting automatically in better customer service and cost effectiveness,” said Colin Paskins, managing director, Ducab.

“Ducab’s e-initiative provides the gateway to 24-hour round-the-clock information for our clients, thus enabling them to streamline their operations and achieve enhanced productivity. The e-initiative is in line with our philosophy of building trusted partnerships and our determination to provide customer satisfaction of the highest degree,” he added.

Ducab plans to rapidly expand its online services as its goes forward. Although there is no firm timetable for the delivery of further services, the cabling vendor eventually plans to expand its business processes on to the Internet.

“The initial stage has been about sharing information with our customers over the Internet,” said Arif Chosky, general manager of finance, Ducab.

“In the future we’re looking at extending our processes on to the Internet. We are eventually moving towards a form of collaborative commence,”

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