Aspidex trains its staff, eventually

Two months after launch it appears as though e-banking application service provider (ASP), Aspidex, has trained its staff.

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By  Matthew Southwell Published  January 7, 2002

Two months after launch it appears as though e-banking application service provider (ASP), Aspidex, has trained its staff as the company has proudly announced that a whopping 15 staff have completed a ‘dedicated training and technology transfer program’ at the Corillian training centre in the UK.

For those unfamiliar with the Aspidex offering, it is based on solutions provided by relationship and equity partner, Corillian International, thus the training is integral to any possible Aspidex implementation.

“With the new know-how and evaluated level of expertise they have gained from Corillian, we are confident that the solutions and technical support services the Aspidex team provides will allow them to further enhance the productivity and profitability of banks and financial institutions in the Middle East,” says Izzat Dajani, CEO of Aspidex.

Although Dajani claims that the company’s most important asset is its people, the fact that it has taken two months to get its staff up to speed does little to inspire confidence in the ASPs offering, especially as other providers have struggled in the region thus far and the financial community is typically loathed to outsource critical services.

Earlier in the year, Simon Clements, general manager, e-business group, National Bank of Kuwait explained that the overriding concern for data integrity makes the model a suspect one. Sankar Krishnan, vice president and region head, Middle East, South Asia & Africa, Citibank, was concerned about how taking the ASP route would be seen by a bank’s customer, as well as the associated costs of the model.

"The big question is how can banks outsource without the customer feeling the difference in service quality. If [the] customer got to know that it was a third party and not [the bank] it would not be good," he said.

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