Technocare scoops international service award

Siemens Mobile has rewarded Technocare, its customer service agent for the UAE and subsidiary of the Kooheji Group, with an international award for the highest standards of quality customer care.

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By  Justin Etheridge Published  December 18, 2001

In an effort to place customer service firmly at the top of the agenda, Siemens Mobile has rewarded Technocare, its customer service agent for the UAE, with its international award for providing the highest quality customer service.

In scooping the award, Technocare saw off international competition from fellow Siemens Mobile Phones retailers across 25 countries in Europe, Asia, Africa and the Middle East.

The criteria for winning included best customer care, time frames for servicing, structure of handling issues, inventory management, network and distribution systems.

The award itself consists of a commemorative plaque and an all-expenses paid weekend trip to Paris for three service engineers and customer care representatives from Technocare, a subsidiary of the Kooheji Group. Not bad!

“Technocare’s winning of this award represents the sizeable efforts built in place over the past two years by the company,” said Asim Sukhera, head of Siemens Mobile Devices for the Middle East.

“Standing out from such tough international competition is clearly proof of the high standards set here,” he added. “Today’s mobile devices are complex, software driven equipment and customer care and service are integral aspects to making the total ownership experience work.”

Sukhera acknowledges a trend within the industry away from back street repair facilities to front-end showrooms. The Siemens Value Centre, for instance, aims to provide free information and advice, ringer tones and bitmaps for user handsets and, above all, a friendly atmosphere populated by informed staff.

A new system is also now in place, whereby temporary replacement handsets are provided if repairs take longer than 20 minutes.

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