Royal Oman Police signs deal with GBM to become more citizen-centric

The project will enhance ROP’s business processes and service delivery, making both more citizen-centric.

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By  Greg Wilson Published  October 11, 2001

Royal Oman Police (ROP) has signed a one-year contract with IBM for ‘office and integration’ consultancy services as part of the country’s National Registration Project (NRP). The contract is ROP's first step towards e-government services.

The project will enhance ROP’s business processes and service delivery, making both more citizen-centric. The initial focus will be on over the counter transactions, but the deal lays the foundations for future online interaction between the ROP and citizens.

“We selected GBM/IBM for this turnkey project which will take a year to ‘go live’ for two main reasons. The first is GBM’s established track record in Oman and its existing relationship with ROP, which includes a deep understanding of ROP's existing IT infrastructure, management processes, challenges and opportunities. Secondly, GBM’s ability to leverage world-class skills was also an instrumental factor in our selection,” said Colonel Dr Suleiman Al Harthy, director general designate of national registration at ROP.

“For ROP this solution will create a 'citizen-centric' rather than a 'process-centric' service, and will help us meet our objectives and improve the lives of Oman's population. The public will ultimately find a 'one stop shop' for all their related interactions, and in the future, a web-based facility,” he added.

The deal has been brought about by Royal Decree 66/99, which calls on ROP to assume resume responsibility for national registration. IBM operating with local partners Gulf Business Machines (GBM) will procure and manage the deployment of a scaleable web-enabled IT architecture once the project gets well underway.

In addition to business and technical consulting services, the deal includes setting up a project office on ROP premises, and managing all aspects of the overall project — from vendors which will deliver the technology, to the IT design of the new National Registration Directorate, to the implementation of technology and skills training based on the job requirements of the Directorate.

This will allow ROP to apply learned skills and techniques for future ventures, such as enabling citizens to interact with ROP through the Internet.

“GBM and IBM will work with ROP officers to specify the organisational and technical requirements of national registration, with an emphasis on process improvement and project management,” said Sheikh Ahmed.

“This follows a preliminary study to evaluate current services and options for the new system, which was conducted by GBM and IBM last year. We are proud to be associated with this prestigious project to develop Oman’s social infrastructure,” he added.

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