SriLankan Airlines deploys Emirates Group's cargo solution

Mercator, the Dubai-based IT services arm of Emirates Group, has successfully automated SriLankan Airlines’ cargo business, with the deployment of SkyChain.

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By  Greg Wilson Published  October 1, 2001

Mercator, the Dubai-based IT services arm of Emirates Group, has successfully automated SriLankan Airlines’ cargo business, with the deployment of SkyChain.

The SkyChain solution, which has been used by Emirates’ own cargo business unit, manages the supply chain from reservations to delivery.

The system also offers capacity management, pricing, net rating, cargo handling, revenue planning and management information.

SirLankan Cargo intends to extend the functionality of the SkyChain system to its customers over the Web. By going to www.srilankanskychain.com, customers will be able to book, track/trace cargo, communicate online, refer to flight schedules, check availability and create and print airway bills.

“SriLankan SkyChain will upgrade our cargo services and benefit both out airline and our customers,” says Peter Hill, chief executive of SriLankan Airlines.

“[As] SriLankan Cargo becomes more efficient and able to make greater use of cargo capacity, and we will be totally transparent to customers, [which] will see cargo progress from origin to destination. We also build confidence in our product and increase brand loyalty,” comments Hill.

With the SkyChain solution in place, Emirates Group will be able to leverage the ‘synergies’ between its own cargo system and that of its strategic partner, SriLankan Airlines.

“The synergies between Emirates and SriLankan can be harnessed better by using each other’s services, so enhancing our distribution network. This will offer better capacity management and optimise revenue,” explains Ram Menen, director of Emirates Cargo.

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