CiraNet adds CRM functionality in just three weeks

After working closely with Andersen, CiraNet was able to complete an accelerated rollout of Great Plains Siebel Front Office in just three weeks.

  • E-Mail
By  Greg Wilson Published  September 15, 2001

CiraNet has completed an accelerated rollout of Great Plains Siebel Front Office in just three weeks.

Working closely with Andersen, CiraNet, a outsourced call centre provider, based in Egypt, deployed the telesales and telesupport modules of the slimmed down Siebel package.

“This CRM solution will bring immediate benefit to our organisation and the customers we serve, as our staff now has more time to focus on productive activities such as up-selling and cross-selling to a more clearly-defined customer base,” said Sameh Montasser, CiraNet’s managing director.

The deployment of a telemarketing module is being planed for the beginning of next year, adds Montasser.

Going forward, the Siebel package is expected to deliver greater efficiency and reduce operating costs.

As part of the initial rollout, Great Plains Siebel Front Office was also customised to the needs of CiraNet’s different clients. Currently, CiraNet’s customers include software vendors, distribution companies and an ISP.

“Each company wants a different thing from their call centre solution,” says Montasser.

“With the Siebel Front Office solution we are able to adapt to their needs,” he adds.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code