Emirates check in with STME

In a bid to offer greater customer services and stay ahead of its competition Emirates airlines has implemented a storage solution from STME.

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By  Zoe Moleshead Published  September 5, 2001

In a bid to stay ahead of its competition and offer greater customer value Emirates Airlines turned to STME for a comprehensive storage solution. The airline required a solution that would not only handle the vast amount of customer and freight data it handles, but also enable it to meet future storage demands.

“As the aviation industry becomes increasingly competitive, one of the most important ways in which Emirates differentiates itself is creating customer services based on the information we collect about our clients,” said Hugh Pride, director of Information Technology, Mercator, the IT subsidiary of Emirates Group.

STME’s partner, EMC, provides the backbone of Emirate’s storage area network (SAN), which will allow the airline to automate its backup and recovery processes, as well as providing greater efficiency in handling customer data.

While the future demands of the airline are handled by a ‘storage-on-demand’ strategy, which will enable the airline to rapidly expand its capacity to more than 7 terabytes of data.

“Emirates needed a storage technology partner with the infrastructure and hands-on expertise to manage data from a diversity of sources, including Emirates Airlines, the SkyCargo team, our frequent flier programme, Skywards, and our busy e-commerce site,” added Frank Zenke, technical development manager, Mercator. “I would estimate that the Emirates Group’s data volume will more than triple within twelve months, and with our storage strategy from STME, we’re poised to meet the demand.”

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