Sakhr takes customer support into cyberspace

Sakhr Software is taking customer support to the Internet in an effort to accelerate response times and customer satisfaction. The regional ISV has developed and deployed an online customer support system, accessible through www.sakhr.com.

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By  Greg Wilson Published  August 11, 2001

Sakhr Software is taking customer support to the Internet in an effort to accelerate response times and customer satisfaction.

The regional ISV has developed and deployed an online customer support system, accessible through www.sakhr.com.

According to Ahmed Omran, technical support manager with Sakhr, the online support system will enable the ISV to save time and effort in satisfying customers.

The online solution builds on Sakhr’s existing customer database, which holds information on previous inquiries, customer records, existing support expertise, customer comments and support suggestions.

The system has been designed to maximise the communication between customers, partners and Sakhr’s professional technical support team. Customers and Sakhr solution providers (SSPs) will be able track the status of their inquiries online.

When either customers or SSPs submit inquiries they are issued with a user ID and password, which can be used to check the status of their request, post messages and receive technical support reply.

Sakhr’s own cadre of developers will also use the system internally to handle product management issues.

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