Batelco signs one-stop-shop deal with Deutsche Telekom.

Batelco has teamed up with Deutsche Telekom to reduce the red-tape for its International Private Leased Circuits. Deal gives IPLC customers have a single point of billing and support.

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By  Greg Wilson Published  July 29, 2001

Batelco is extending its relationship with German-telcom giant, Deutsche Telekom. Bahrain’s PTT and the German carrier company have signed a bilateral agreement that extends the ‘one-stop-shopping’ (OSS) relationship between the two countries.

The service is designed for both existing and new customers of Batelco’s International Private Leased Circuits (IPLC), and enables them to use Batelco or Deutsche Telekom as a single point of contact for international connections between the two countries.

Customers will use a single, centralised billing and look to either Batelco or Deutsche Telekom as a single point of support.

Typically, IPLC customers are multinational corporations, which communicate by using any or a combination of, voice, data, video or facsimile traffic, over a dedicated and direct link between its various offices.

“The value-added service for Batelco's new and existing IPLC customers provides a host of 'one-stop-shopping' benefits: a single point of contact; a single end ordering; and a single end billing,” said Adel Al-Moallim, OSS product manager, with Batelco.

“In essence, Batelco arranges the provision of an IPLC on behalf of the customer and provides full international connectivity to and from Germany, without the customer ever having to deal with anyone other than a dedicated Batelco or Deutche Telekom representative,” he added.

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