Kuwaiti businesses ready for IP Telephony

Universe Computers, based in Kuwait, has become the first certified Cisco IP Telephony partner in the country, enabling the company to address the pressing need for the solutions.

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By  Michelle Sturman Published  July 11, 2001

Universe Computers of Kuwait has been certified as a Cisco partner for IP telephony, to provide combined voice/data communications networks.

The company is the first in Kuwait to be awarded the Cisco IP Telephony Specialisation which covers design, installation, support and sales for networks using IP telephony.

“When Cisco introduced its new generation of IP telephony technology in this region, Universe Computers conducted a feasibility study in the Kuwait market to establish the suitability and value of this technology to the major organisations here,” said Saleh Marafi, director of Universe Computers."

"Our findings were that not only was the market ready for IP telephony, there was a pressing need amongst certain organisations to implement it as soon as possible, especially among organisations with large number of customers, such as the financial services sector. Clearly, the vital step for Universe Computers was to develop our expertise to a level that would allow us to confidently design and implement IP telephony solutions.”

Universe will also work with Cisco to deploy other solutions based on open standard IP telephony, such as customer centric e-commerce solutions.

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