CTME opens computer telephony centre in DIC

Computer Telephony Middle East (CTME) is investing US $500,000 in a Centre of Excellence in Dubai Internet City. The centre will be used to provide technical support for Intel Dialogic computer telephony customers throughout 14 countries of the Middle East.

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By  Rob Corder Published  June 21, 2001

Computer Telephony Middle East (CTME) is investing US $500,000 in a Centre of Excellence in Dubai Internet City. The centre will be used to provide technical support for Intel Dialogic computer telephony customers throughout 14 countries of the Middle East.

“We intend to offer a complimentary service from qualified support engineers for all Intel Dialogic customers whether or not the products are purchased via us or our reseller network,” said Alex Watson, General Manager, CTME. “There is a grey market problem in this region and this is one way in which we can attempt to fight it. What we are offering is access to training for the vast emerging voice activation sector.”

CTME, which launched less than a year ago at DIC says its first year turnover is heading towards the US $1 million mark.

“If deregulation comes to the region, the market will surge and we predict our presence will increase six-fold and our turnover reach US $15 million within four years,” said Watson.

“The UAE because it is a member of the International Telecommunications Union and is embracing converged communications to provide a single voice and data network,” explained Watson. “Bahrain meanwhile has the capability to allow the hosting of international premium rate services.”

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