Towers Hotel completes IT infrastructure project

The Dubai-based hotel is the third property in the Rotana Group to have been upgraded over recent months, as the group automates its business processes and standardises its IT infrastructure across its properties.

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By  Greg Wilson Published  June 13, 2001

The Towers Rotana Hotel has rolled out a Cisco-based network to support its business critical applications. The Dubai-based hotel is the third property in the Rotana Group to have been upgraded over recent months, as the group automates its business processes and standardises its IT infrastructure across its properties.

The Cisco solution installed at the Towers Hotel supports a number of business management applications, Fedilio’s hotel management software and a series of Internet solutions.

The project included the deployment of cabling throughout the hotel to support the internal applications, connect PCs, cash machines and other point of sale devices.

Emirates Computers, which had also overhauled the IT infrastructure at Rotana properties in Abu Dhabi and Al Ain, won the contract to upgrade the Towers’ IT environment.

“Emirates Computers have done a wonderful job in installing the new network and cabling system,” said James Mascarenhas, area IT manager, Rotana Group.

“We have had none of the networking problems which we experienced in the past and are very pleased with their dedication and their keenness on meeting deadlines.”

With competition intensifying on almost daily basis in the UAE’s hospitality industry, hotels are having little choice but to turn to IT to automate business processes and enhance customer services.

“Rotana is one of the leading hotel chains in the region and the nature of their business requires an efficient networking system,” said Hani Harik, president, Emirates Computers.

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