Arab Bank banishes paper mountains

Arab Bank aims to banish paper mountains from its internal procedures with a move to an Eastern Software digital document management system.

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By  Rob Corder Published  April 10, 2001

Arab Bank aims to banish paper mountains from its internal procedures with a move to a digital document management system.

The bank, which manages total assets of $20 billion in 30 countries wants to make information instantly available and eradicate the need for time-consuming manual searches of documents.

“It is important to manage the space occupied by manual files, and to make information readily available to all staff in order to carry out daily work efficiently. Accordingly, an electronic solution to locate documents, distribute and track incoming and outgoing mail electronically became necessary,” said Mr. Eyad Shukairy, head of Arab Bank’s IS Division.

Arab Bank selected Eastman Software’s ImageLinks and ImageFlow client technology for the project, which will be managed by CEB, Eastman’s Middle East partner. The solution will store, retrieve and track all incoming and outgoing mail; manage employee records in the Administrative & Human Resources Division; store and track periodicals related to the Research & Financial Planning Department; and handle customer files in the Credit Facilities Department.

An important element of the Eastman solution was the ability to manage image flow in conjunction with existing legacy database applications. This prevented the need for source code modification of applications that are already in use by over staff.

“Eastman and CEB software proposed the solution that met the bank’s business needs. This solution is totally integrated with our existing Windows NT platform, which enabled us to retain our investment in existing software and hardware,” explained Shukairy.

The whereabouts of documents is now tightly monitored and controlled, which gives customer-facing employees significantly faster response times to queries. Management reporing has also been improved, says Shukairy, and the bank has saved an enormous amount of physical storage space.

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