Orascom beefs up international GSM customer care and billing

Orascom Telecom is to buy up to eight billing and customer care systems from Kuwaiti supplier International Turnkey Systems (ITS).

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By  Mike Bayman Published  March 23, 2001

Orascom Telecom is to buy up to eight billing and customer care systems from Kuwaiti supplier International Turnkey Systems (ITS). The systems are to be used for Orascom’s GSM operations in the Middle East and North Africa and include a commitment to license one million subscribers within two years.

The largest GSM operation, Mobinil in Egypt, wasn’t mentioned as one of the companies that will take advantage of the product from ITS called TAB, but Orascom’s CEO, Jean Baptiste De Boissière, said “among the immediate candidates from our operations for the ITS billing solution are Telecel Cote d’Ivoire and Telecel Uganda.”
Orascom’s Uganda Telecom Limited (UTL) mobile network was launched earlier this year. With 51 percent ownership of UTL, the Orascom-Telecel-Detecon consortium plan to convert 60,000 fixed line users to prepaid mobile networks.

In the Ivory Coast, technology has been purchased that will expand the network capacity to 805,000 users.
Orascom says several leading billing systems were analysed for technical and functional features, supplier support capabilities, flexibility, commitment, and pricing criteria. “ITS was short-listed and selected, because TABS has an advanced architecture and is rich in functionality and features,” Boissière said. “This agreement is in line with our policy to negotiate framework agreements at the Holding level on behalf of the Orascom Telecom subsidiaries,” he added.
Headquartered in Kuwait, ITS has 12 offices throughout the Middle East with over 600 employees. Boasting annual revenues in excess of $80 million, ITS’ two primary computer software markets are telecom and banking solutions.

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