New Web site will slash spares processing times

LG Electronics Middle East has developed a Web site that it believes will increase efficiency in the processing of spare parts.

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By  Barnaby Chesterman Published  November 22, 2000

LG Electronics Middle East has launched a B2B site it claims will dramatically slash processing time for spare parts.

In so doing it claims to have become the region’s first electronics company to launch a 100% business on-line initiative which gives its service centers total real-time spares process control from enquiry to delivery.

The new site, biz.lgservice.com, which will be hosted out of the UK for security reasons, provides online details, order processing and delivery track-and-trace for over 20,000 items of stock in the LG network.

“LG Middle East and Africa is now online via the Global Cyber Service Centre,” said Young-Rai Roh, managing director LG Electronics Middle East. “This will give our business partners around the region enormous time, cost and administrative savings and it transforms LG Electronics Middle East from a service parts depot to an information bank. It will cut processing time down to around 12 hours, that’s a quarter of the previous time needed. Once ordered online, spares will be immediately dispatched from our Jebel Ali warehouse.”

LG also launched a couple of B2C sites to accompany the B2B launch. www.lgservice.com gives customers online access to product manuals and warranties, while www.lgegulf.com allows registered users to browse an online catalogue of white and Brown goods and order requirements from local distributors. The site will initially be available to customers in the UAE, Bahrain, Qatar and Oman.

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