Seagate Software launches online end user support tool

End users of Seagate Software will be able to go online and participate in interactive support sessions to resolve any difficulties.

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By  Peter Conmy Published  August 6, 2000

End users of Seagate Software will be able to go online and participate in interactive support sessions to resolve any difficulties.

All users need to do is place a call to the local support centre to activate the session, and then go online, where they will receive support on a number of issues through Seagate’s Visual Internet Support Incident Tool (VISIT).

The software company claims that it will be able to offer superior ‘one click access to real time technical support through VISIT, reducing diagnostic and resolution times, educating the customer through interactive sessions and enable customers to reap the benefits of talking to multiple techies at one time.

For further information please visit: http://support.seagatesoftware.com /support/visit/

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