PDO overhauls IT systems

Agreement with Hewlett-Packard allows cost of IT systems to reflect PDO’s performance and oil prices

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By  Published  November 30, 2006

HP Middle East has announced a deal with Petroleum Development Oman (PDO) to provide the company with a broad range of HP products and services for the next five years. The deal arose out of PDO’s need to secure service-based solutions at an affordable price, as well as in response to recent changes in the market.

It allows PDO, the largest oil and gas exploration and production company in Oman, to benefit from technology that better supports its business and customer needs. “The solution is an entire portfolio approach and includes HP OpenView, which is part of HP’s network management suite,” said Anil Gandhi, regional manager at Hewlett-Packard.

The agreement will include solutions from Hewlett-Packard’s Personal Systems Group, Technology Solutions Group and the Imaging and Printing Group. “We have witnessed the transition from very expensive hardware and cheap operational costs to cheap hardware and very expensive operational costs,” said Ibtissam Riyami, head of information management for Petroleum Development Oman.

“It is all a question of what value it brings within an oil and gas framework. One of our primary considerations is reliability and robustness. When the market is tight, as it was a few years ago, it definitely influences all areas of our operation.”

The deal is expected to be worth tens of millions of dollars, although Gandhi refused to specify exact amounts. “The deal is commensurate with fluctuations in oil prices which will affect the need for computing services,” he said.

“Regularity in the oil and gas market will determine the demand from our side,” explained Riyami. “The deal, however, is built up so that we don’t lock ourselves into prices that are not competitive next year.

“It has the in-built control mechanism to ensure that the deal is competitive over the next five years. What we are getting from HP is a collection of the wide range of HP products, which extend beyond point of sales to services as well.”

To ensure business continuity and secure backup of data, HP’s Enterprise Management System is integrated with Internet Protocol Contact Centre (IPCC) to help reduce operational costs, increase staff efficiencies, improve application availability and optimise service delivery.

“This is a new step for us. We have a very stringent process capability. The oil industry is a very expensive one, so we can’t afford any downtime, hence the need to secure a relationship with a very robust IT firm,” said Riyami.

HP has enjoyed an enduring relationship with PDO for the last twenty-five years and claims it can provide solutions that cover every aspect of PDO’s needs. “There is no other IT company on a worldwide platform who can offer this,” said Gandhi.

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