Xerox staff to raise their game

Xerox Emirates is expecting customer service and support levels to go up a notch or two after revealing that its staff will be put through their paces on an internationally recognised training course.

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By  Administrator Published  June 2, 2007

Xerox Emirates is expecting customer service and support levels to go up a notch or two after revealing that its staff will be put through their paces on an internationally recognised training course.

All members of the printing vendor's customer service teams are participating in the ‘Up Your Service Training' regime, which uses a variety of strategies to improve service efficiency. The training is designed to help companies increase customer loyalty and build strong teams.

"Xerox Emirates has undertaken the UYS training as part of its commitment to fulfil its main objective to improve the overall customer experience," said Belal El-Banna, marketing chief at Xerox Emirates (pictured), a JV between Xerox and the Mohamed Hareb Al Otaiba Group.

"We believe this training course will further enhance the already high levels of customer service that our customers have come to expect from us in order to craft the optimal customer experience at each stage of the customer lifecycle and we are confident of raising the bar on our overall service experience even further," he added.

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