Symantec rolls out skills portal in Mideast

Updated partner portal to make for easier to validate skills and offers 24-hour security support.

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By  Administrator Published  April 1, 2007

Symantec has confirmed that its Technical Specialist Programme will be implemented in the Middle East, making it possible for partners to validate their technical skills and product knowledge online.

Symantec claims the scheme - which measures product-specific knowledge across areas such as product strategy and architecture - is designed to help "differentiate partner services and ensure partner credibility".

The programme, which Symantec calls its most efficient and cost effective validation process to date, will also provide worldwide technical assessments of the vendor's offering, regardless of whether its 60,000 partners focus on specific practice areas or the broader portfolio.

All of the assessments are available on Symantec's PartnerNet channel portal and the vendor has pledged to update them on a quarterly basis.

Symantec's partner portal platform has recently been shifted from an older technology stack to a more robust platform and the enhancements should make it easier for partners to source the sales training, technical enablement toolkits and programme information they need to sell Symantec solutions.

Katie Spurgeon, channel and alliances manager for the Middle East, says partners will receive a higher level of support. "Our partners now have round-the-clock access to the latest information on Symantec's products and new releases. This is important as Symantec's stable of software has grown considerably through acquisition and innovation."

In a further boost for Middle East partners, Symantec has unified its technical support offerings. The move gives eligible partners 24-seven access to security technical support for any Symantec enterprise product. Previously, most partners only had support during business hours.

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