Dell opens Dubai service centre

The PC giant is to launch a $5m regional support centre in Jebel Ali, Dubai.

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By  Administrator Published  April 5, 2007

PC giant Dell is stepping up its customer services in the Middle East, investing US$5million in a regional support centre in Jebel Ali, Dubai, it said this week.

The facility will be linked to Dell's logistical support network in Europe and will support smaller in-country centres in Riyadh, Jeddah, Oman, Bahrain, Egypt and Turkey.

Dell will use the logistics and spare parts facility to offer a range of premium services to regional customers, Nicky Hartery, Dell EMEA vice president of manufacturing and business operations, told IT Weekly.

Hartery said the aim of setting up the centre was to provide "services that are equal to the services that we provide to our customers in Europe".

"Where we would have Dell services really strong in Europe and really not emerged in countries such as the Middle East, that has all been rolled out now," Hartery commented.

Hartery said Dell would continue to work closely with its partners, Emirates Computers and Key Information Technology, in providing services, but said the firm would now be able to engage more directly with large business customers in the region.

The investment is part of a wider US$200million spend that Dell has committed to globally as part of its Dell 2.0 initiative, which the firm launched last year, Hartery said.

The Jebel Ali facility will be linked to Dell's wider network of enterprise support centres, located globally. Customers will be able to select from a range of service levels, with the Platinum Plus customers offered a designated technical account manager, onsite rapid response and escalation management services.

2617 days ago
bineshnath

can you give me the telephone number of your dubai branch

2842 days ago
mehedi hasan

I need the help from dell support,on my laptop is very big issue & that more than 2 weeks,pls try to help someone for model-m1530 xps.

3126 days ago
dawn

does the dell service centre have any contacts.

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